Dear Mr. Alan Dalton, Over the last few months I have had two back surgeries in addition to other health concerns that have left me having difficulties with walking and in need of physical therapy. Working towards building back my strength and confidence was important as i was recovering from the surgeries and one of you employees was instrumental in my recovery. I feel the need to express my gratitude and satisfaction with the excellent services I received from Carol Pierce while recovering from two back surgeries. I had questioned the overall effectiveness of physical therapy but Ms Pierce and her services made a big difference in my mobility and balance. She was understanding and exhibited patience as working through the therapy was challenging at times as I am over 80 years old. The assistance from your therapy greatly improved my mobility and I continue to work towards more improvement with the information and education received from Carol.